Available for new opportunities

PACE ROBERTS

IT & Cybersecurity professional specializing in enterprise support, endpoint management, and secure system administration. NSA/DHS certified. CJIS cleared.

4+
Years in IT
1K+
Users Supported
3
Certifications
3.75
Major GPA

Core Competencies

Enterprise Support

Tier I/II technical support across Windows environments using ServiceNow for ticket management, triage, and resolution.

ServiceNowTier I/IIHelp Desk

Endpoint Management

Device imaging, deployment, patching, and lifecycle management using SCCM, Intune, and Active Directory.

SCCMIntuneActive Directory

Cybersecurity

NSA/DHS-certified in cyber defense. Experienced in firewall management, security patching, and CJIS compliance.

NSA/DHSCJISFirewall

Server & Infrastructure

Build and manage Linux and Windows servers, VMware vSphere environments, and network infrastructure for multi-user environments.

LinuxWindows ServerVMware

Cloud Platforms

Infrastructure deployment and management across Google Cloud Platform and Amazon Web Services environments.

GCPAWS

Scripting & Automation

Developed automation scripts in Python, Bash, and PowerShell to streamline operations, reduce manual tasks, and improve system reliability.

PowerShellPythonBashLuaJava

Technical Documentation & SOPs

Created clear, accurate technical documentation and standard operating procedures to support consistent processes and knowledge transfer across teams.

SOP WritingDocumentationKnowledge Base

IT Asset Management

Tracked, managed, and maintained hardware and software assets throughout their lifecycle — from procurement and deployment to refresh and decommission.

Asset TrackingLifecycle ManagementInventory

Featured Projects

Penetration Test Report

Conducted a full penetration test against a development network, documenting vulnerabilities, attack vectors, and remediation recommendations in a professional security assessment report.

Pen TestingVulnerability AnalysisReporting

RFI / LFI Exploit Lab

Explored and documented Remote File Inclusion and Local File Inclusion vulnerabilities in a controlled lab environment, analyzing real-world web application attack techniques.

RFILFIWeb App Security

VPN & Web Server Lab

Configured and tested VPN tunnels and web server deployments in a lab environment, validating secure remote access and server hardening techniques.

VPNWeb ServersNetwork Security

Web Application Security Analysis

Assessed vulnerable web applications for common security flaws including injection attacks, broken authentication, and exposure risks, with detailed findings documentation.

OWASPInjectionVulnerability Testing

Inherent Risk Profile — Amazon

Developed an inherent risk profile for Amazon as a third-party vendor, evaluating cybersecurity posture, data handling risks, and compliance considerations.

Risk AssessmentVendor AnalysisCompliance

Software Requirements Spec — Tractor Supply

Authored a formal Software Requirements Specification document for Tractor Supply, outlining functional requirements, system constraints, and security considerations.

SRSTechnical WritingDocumentation

Full Project Portfolio

All coursework, lab reports, and project documentation are organized in my Google Drive repository.

Open Google Drive ↗

Experience & Education

Support Specialist
Dec 2025 – Present
BCIT — Contract via Insight Global · San Antonio, TX
  • Support the PC Refresh Program (PCRP) — deploying, imaging, and replacing workstations with minimal user downtime.
  • Assist the Service Desk with ticketed and walk-in hardware and software requests in a hybrid environment.
  • Coordinate equipment logistics and maintain accurate asset tracking throughout the refresh cycle.
PCRPImagingServiceNowAsset Management
Support Specialist
Apr 2025 – Oct 2025
BCIT — Contract via Insight Global · San Antonio, TX
  • Managed user accounts in Active Directory — provisioning, password resets, and group policy adjustments for 500+ employees.
  • Supported device imaging, patching, and updates via SCCM and Intune across the enterprise environment.
  • Led local coordination of a countywide Windows 10 → Windows 11 migration, minimizing productivity disruption.
  • Logged and resolved tickets efficiently in ServiceNow, maintaining high end-user satisfaction.
Active DirectorySCCMIntuneWin11 MigrationCJIS
IT Technician
Jan 2024 – Apr 2025
Town of Annetta · Remote, TX
  • Maintained Windows and Linux systems for municipal operations, ensuring consistent uptime across local and remote endpoints.
  • Diagnosed and resolved network connectivity issues, managed data backups, and applied security patches for compliance.
  • Served as primary end-user support contact for all hardware and software issues.
LinuxWindowsNetworkingSecurity Patching
IT Operations Manager
Jun 2021 – Oct 2023
IconicRP · Remote, TX
  • Oversaw hybrid infrastructure supporting 1,000+ concurrent users with 24/7 on-call availability.
  • Configured and maintained servers, firewalls, and SQL databases — optimizing performance and hardening security.
  • Developed automation scripts in Python, Bash, and Lua to reduce manual tasks and improve reliability.
  • Led support team communications to improve response time and client satisfaction.
InfrastructureFirewallSQLPythonTeam Lead
B.S. Computer Information Systems
2020 – 2024
Texas A&M University – San Antonio · GPA: 3.75 in major / 3.17 overall
  • Specialization in Information Assurance & Security
  • National Honor Society member · National Cybersecurity Student Association · SA Cyber Security Club
  • Volunteer — Literacy Information for Technology digital literacy program
Information AssuranceNHSCybersecurity Club
NSA/DHS Cyber Defense Education
National Centers of Academic Excellence · May 2024
Cybersecurity Certification
Texas A&M University-San Antonio · May 2024
CJIS Security Certification
Criminal Justice Information Services · Privileged Role